Privacy Policy
Last Updated: June 4, 2026
Retro Spa & Wellness ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book appointments, complete forms, communicate with us, or receive services.
If you have questions regarding this Privacy Policy, please contact us at:
Retro Spa & Wellness
3622 Morganton Rd, Ste B
Fayetteville, NC 28303
Phone: 910-699-3726
Email: info@retrospawellness.com
Information We Collect
We may collect personal information that you voluntarily provide to us when you visit our website, book appointments, complete forms, purchase products or services, communicate with us, or otherwise interact with Retro Spa & Wellness.
Personal information we may collect includes:
Name
Email address
Phone number
Mailing address
Date of birth
Emergency contact information
Payment information
Appointment history
To safely provide aesthetic and wellness services, we may also collect health-related information including:
Health history
Medication information
Allergy information
Treatment history
Medical questionnaires
Consent forms
Treatment notes
Before-and-after photographs
Other information necessary to provide services
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Pages viewed
Time spent on pages
Website usage statistics
How We Use Your Information
We may use your information to:
Schedule and manage appointments
Provide aesthetic and wellness services
Process payments
Communicate regarding appointments
Send appointment reminders
Respond to questions and requests
Improve our website and services
Comply with legal and regulatory obligations
Maintain treatment records
Send promotional offers and marketing communications when permitted by law
Text Messaging and Communications
By providing your phone number, you consent to receive appointment confirmations, appointment reminders, scheduling updates, customer service communications, and promotional or marketing messages from Retro Spa & Wellness. Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP. Opting out of marketing messages does not prevent us from sending necessary service-related communications regarding your appointments or treatments.
Cookies and Tracking Technologies
Our website may use cookies, analytics tools, pixels, web beacons, and similar technologies to improve website functionality, analyze website traffic, understand visitor behavior, improve marketing effectiveness, and enhance user experience.
You may disable cookies through your browser settings; however, some portions of the website may not function properly.
Third-Party Service Providers
We may share information with trusted third-party service providers that assist us in operating our business. These providers may include appointment scheduling platforms, electronic medical record systems, payment processors, email and text communication providers, website hosting providers, marketing providers, analytics providers, and other software platforms necessary for business operations.
These providers are authorized to use your information only as necessary to provide services on our behalf.
Current service providers may include Boulevard, payment processors, website hosting providers, email communication providers, and other business management software used to operate our services.
Payment Information
Payments are processed through secure third-party payment processors.
Retro Spa & Wellness does not store complete credit card information on its servers. Payment information is handled by third-party processors in accordance with applicable payment security standards.
Medical Records and Treatment Documentation
Information collected during consultations and treatments may be retained as part of your client record.
Treatment documentation may include intake forms, consent forms, medical history, treatment notes, progress photographs, communications regarding care, and follow-up documentation.
Records are maintained in accordance with applicable legal, regulatory, and professional requirements.
Photographs and Media
Photographs may be taken before, during, and after treatments for treatment planning, progress tracking, medical documentation, and quality assurance purposes.
Photographs, videos, testimonials, or other media used for marketing, advertising, educational content, social media, website content, or promotional purposes will only be used with your separate written authorization.
Declining marketing authorization will not affect your ability to receive services.
Information Sharing
Retro Spa & Wellness does not sell your personal information.
We may disclose information:
To service providers assisting with business operations
To comply with applicable laws, regulations, court orders, or legal processes
To protect the rights, safety, and property of Retro Spa & Wellness, our clients, or others
During a business transfer, merger, acquisition, or sale of assets
With your authorization or consent
Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain required business and treatment records.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Rights
Depending on applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Opt out of marketing communications
Request information regarding how your information is collected and used
To exercise any of these rights, please contact us using the information provided in this Privacy Policy.
Children's Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 without parental or guardian consent. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.
External Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage users to review the privacy policies of any website they visit.
Changes to This Privacy Policy
Retro Spa & Wellness reserves the right to update or modify this Privacy Policy at any time. Changes become effective immediately upon posting to our website. The "Last Updated" date at the top of this policy reflects the most recent revision.
We encourage visitors to review this Privacy Policy periodically to remain informed about how we protect personal information.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:
Retro Spa & Wellness
3622 Morganton Rd, Ste B
Fayetteville, NC 28303
Phone: 910-699-3726
Email: info@retrospawellness.com
By using our website, booking services, submitting information, or otherwise interacting with Retro Spa & Wellness, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.